Customer Service Level 3 – QA Specialist
Quality Assurance role reviewing support interactions, ensuring standards, and improving service performance. Requires valid Global Care Level 3 QA Specialist Certification.
Customer Service QA Analyst
Overview
Listen to calls, review chats & emails, score against standards, and provide feedback to improve team performance.
Requirements
- Valid Level 3 QA Specialist Certification
- 1+ year experience in support or QA
- Strong attention to detail
- Good reporting & communication skills
Quality Assurance Officer
Overview
Monitor service quality, identify gaps, prepare reports, and help maintain high customer satisfaction scores.
Requirements
- Valid Level 3 QA Specialist Certification
- Knowledge of service standards
- Fair and objective judgment
Support Quality Controller
Overview
Review interactions, ensure compliance with policies, and suggest improvements to processes.
Requirements
- Valid Level 3 QA Specialist Certification
- Analytical mindset
- Good understanding of customer service workflows
Remote QA Specialist
Overview
Work from home reviewing support cases, creating feedback notes, and tracking performance trends.
Requirements
- Valid Level 3 QA Specialist Certification
- Self‑disciplined and organized
- Good written English for reports
Service Standards Auditor
Overview
Conduct regular audits, verify compliance, and recommend training or process changes where needed.
Requirements
- Valid Level 3 QA Specialist Certification
- Good knowledge of quality frameworks
- Confident in giving constructive feedback
Chat & Email QA Reviewer
Overview
Review written support interactions, check tone, accuracy, and adherence to guidelines.
Requirements
- Valid Level 3 QA Specialist Certification
- Strong grammar & writing skills
- Consistent and fair assessment