📞 Customer Service Jobs
Our Customer Service career pathway offers structured roles from entry‑level to team leadership. These positions focus on clear communication, problem‑solving, and delivering excellent support to clients across various industries. All roles require the corresponding Global Care Certification for that level, plus passing our standard 90% score pre‑employment assessment. Browse openings below.
📞 Level 1: Customer Service Representative
📞 Level 2: Senior Support Representative
📞 Level 3: Customer Service Specialist
📞 Level 4: Support Team Lead / Supervisor
📞 Level 5: Customer Service Manager
📋 Available Customer Service Roles
Healthcare Support Agent
Level 1
Full Description:
Answer inquiries about services, appointments, and applications. Provide clear information and route complex issues appropriately. Ideal for beginners with good communication skills and basic computer knowledge.
Answer inquiries about services, appointments, and applications. Provide clear information and route complex issues appropriately. Ideal for beginners with good communication skills and basic computer knowledge.
Customer Support Representative
Level 1
Full Description:
Assist clients via phone, email, and live chat. Update account details, resolve basic issues, and ensure high satisfaction. Work‑permit sponsorship available for qualified candidates with good English skills.
Assist clients via phone, email, and live chat. Update account details, resolve basic issues, and ensure high satisfaction. Work‑permit sponsorship available for qualified candidates with good English skills.
Senior Support Specialist
Level 2
Full Description:
Handle escalated concerns, explain program details, and guide applicants through the full process. Train new agents and ensure service standards are met. Requires 6+ months customer service experience.
Handle escalated concerns, explain program details, and guide applicants through the full process. Train new agents and ensure service standards are met. Requires 6+ months customer service experience.
Quality Assurance & Support Officer
Level 3
Full Description:
Monitor support interactions, check response quality, and help improve service procedures. Assist with reporting and feedback collection. Skilled visa sponsorship available for candidates with QA or support experience.
Monitor support interactions, check response quality, and help improve service procedures. Assist with reporting and feedback collection. Skilled visa sponsorship available for candidates with QA or support experience.
Support Team Supervisor
Level 4
Full Description:
Manage daily shifts, review team performance, resolve complex cases, and coordinate with other departments. Ensure compliance with company policies and service goals. Requires 2+ years experience in a supervisory role.
Manage daily shifts, review team performance, resolve complex cases, and coordinate with other departments. Ensure compliance with company policies and service goals. Requires 2+ years experience in a supervisory role.
Customer Service Manager
Level 5
Full Description:
Lead the entire support department, set service strategies, analyze performance data, and work with management to grow client satisfaction. Top‑level role with priority visa, accommodation, and full benefits package.
Lead the entire support department, set service strategies, analyze performance data, and work with management to grow client satisfaction. Top‑level role with priority visa, accommodation, and full benefits package.